Delivery & Returns
Pick Up Location
Islandwide Singapore except for restricted areas
[For deliveries to Sentosa & postal codes starting with 62 & 63, an area surcharge of $18 (w/GST $19.26) applies. Please click here and add request to cart.]
Pick Up Hours
Daily between 9am to 5pm, except Tuesdays
Public Holidays* between 9am to 1pm
2 slots daily, except Tuesdays:
Public Holidays* between 10am to 1pm
[For specific delivery time request (within an hour's range), a surcharge of $20 (w/GST $21.40) applies. Please click here and add request to cart.]
Pick Up Charges
You may receive goodies^ instead.
Free delivery to 1 location for purchases over $200.
For purchases less than $200, a delivery charge of $19 (w/GST $20.33) per location applies.
*When Public Holidays falls on Tuesdays, deliveries & pick ups will be made available and we will close on Wednesday instead.
^ Whilst stocks last.
- As delivery slots are limited, please ensure that you place your order early.
- Sweetest Moments reserves the right to reject or reschedule your delivery if all delivery slots are fully booked. Customers will be duly informed if such situations arise.
- All purchases are deemed to be satisfactory and accepted by the recipient upon delivery or pick up. No requests for refunds or exchanges will be allowed.
- For deliveries, please ensure someone is available to receive the purchases at the listed address. In the event that nobody is around to receive the products, they will be returned to our office.
- If delivery is returned to our office due to the absence of a recipient, delivery charges will not be refunded.
Amendments & Cancellation Charges
- No amendments can be made to orders 2 days prior to the delivery or pick up date.
- As our products are personalised for you, in the event that any purchase is cancelled, the following charges apply:
- 100% of the total purchase price if notice is less than 48 hours
- 50% of the total purchase price if notice is less than 72 hours
- $50 (w/GST $53.50) if notice is more than 72 hours.